Shipping Information
✿LOCAL SHIPPING - SINGAPORE✿
FREE local shipping with min. order of $45. Order processing time is 2-3 working days.
✿INTERNATIONAL SHIPPING✿
All orders will be shipped from Singapore via Singapore Post International Registered Mailing. Order processing time is 2-4 working days.
| Destination | Rates in SGD |
| Malaysia | $5.00 |
| Thailand, Indonesia, Philippines, Hong Kong, Vietnam, South Korea, China, Brunei, Macao, Taiwan | $8.00 |
| Japan | $10.00 |
| Australia, New Zealand | $15.00 |
| Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom | $20.00 |
| United States, Canada | $20.00 |
| Israel, United Arab Emirates | $20.00 |
Taxes and Duties:
All international orders are shipped DDU (Delivered Duty Unpaid). Customers are responsible for paying any import costs to the shipping carrier, such as duties, import taxes, brokerage/disbursement fees, any other custom fees dictated by the destinated country upon delivery.
All duties and fees for custom clearances are the responsibility of the customer and must be paid by you in order for the delivery to be cleared.
Each country has differing taxes and fees, kindly contact the relevant authorities for advice. Truly Caelia is not liable and is unable to advise on the fees.
Tracking:
singpost.com/track-items
INCORRECT SHIPPING DETAILS
Kindly contact us via Instagram DM (faster response) or drop an email to trulycaelia@gmail.com to amend shipping details within 24 hours. Truly Caelia is not responsible for any orders with incorrect address provided once the order has been shipped.
✿Truly Caelia is not responsible for any lost, stolen or damaged packages and mailing delays.